APEC headquarter of a global health services organization and providers of medical, dental, disability, life and accident insurance etc. employed 35,000+ staff with 7×24 operation.

• Reduce IT fixed cost while maintain good user experience

• Calls without routed “offshore” from callers who heard unfamiliar accents

• Call volume vary greatly for seasonal and other reasons.

• Reduce continually technical updated training cost to zero

• Customer enjoy professional IT help desk services at a managed fixed cost

• Committed flexible capacity to support change of services ticket volume

• Specialize in help desk services keep update training to ensure high services level

• IT Partners 7×24 managed services